How can we help?

Use "Forgot password" on the sign-in screen, or if you signed up with Apple or Google, make sure you're using the same provider. Still stuck? Email us from the address on your account and we'll verify you manually.

Flags are based on the check-in window around kickoff. If you played but forgot to check in, ask your host — hosts and co-admins can correct attendance for a game before its result finalizes (24 hours after kickoff).

Suspensions are automatic after 3 no-show flags in 30 days. They're group-level, not app-level — your account and record are untouched. Your host can lift a suspension at any time; that decision is theirs, not ours.

Host+ is billed through the App Store or Google Play — manage or cancel it in your store's subscription settings. Refunds follow the store's policy. If your subscription lapses, your groups freeze; nothing is deleted, and resubscribing within 90 days restores everything exactly as you left it (after 90 days, frozen groups are archived). Player+ is a one-time purchase and restores automatically on any device signed into your account ("Restore purchases" in Settings).

Hosts can edit the score until the result finalizes, 24 hours after kickoff. If nobody records a score by then, the game is recorded as a 0–0 draw. After finalization, results are locked to keep records honest. If something is genuinely wrong after finalization, email us with the game link.

Nicknames are permanent and unique — that's what makes reputation mean something. We only change them for safety or legal reasons; contact us if that applies.

Use "Report" on any profile, game chat message, or group page. Reports go to our team, not to the host. For urgent safety issues, email support@fcpickup.app with "SAFETY" in the subject.

Settings → Account → Delete account. Your personal data is removed as described in our Privacy Policy; anonymized game results remain so other players' records stay accurate.