How can we help?

FC Pickup uses Apple and Google sign-in. Make sure you're signing in with the same provider you signed up with. Still stuck? Email us from the address on your account and we'll verify you manually.

Flags are based on the check-in window around kickoff. If you played but forgot to check in, ask your host. Hosts and co-admins can correct attendance for a game before its result finalizes (24 hours after kickoff).

Suspensions are automatic after 3 no-show flags in 30 days. They're group-level, not app-level: your account and record are untouched. Your host can lift a suspension at any time; that decision is theirs, not ours.

Host+ is billed through the App Store or Google Play. Manage or cancel it in your store's subscription settings. Refunds follow the store's policy. If your subscription lapses you keep everything: your groups, their history, every record, the chats and your exports. The only thing that stops is creating new games; resubscribe and you pick up mid-sentence. Player+ is a one-time purchase and restores automatically on any device signed into your account ("Restore purchases" in Settings).

Hosts can edit the score until the result finalizes, 24 hours after kickoff. If nobody records a score by then, the game is recorded as a 0–0 draw. After finalization, results are locked to keep records honest. If something is genuinely wrong after finalization, email us with the game link.

Nicknames are permanent and unique. That's what makes reputation mean something. We only change them for safety or legal reasons; contact us if that applies.

Use "Report" on any profile, game chat message, or group page. Reports go to our team, not to the host. For urgent safety issues, email support@fcpickup.appwith "SAFETY" in the subject.

Settings → Account → Delete account. Don't have the app installed anymore? Email support@fcpickup.app from your account's email address with the subject "Delete my account" and we'll delete it for you. Either way, your personal data is removed as described in our Privacy Policy; anonymized game results remain so other players' records stay accurate.

Full deletion steps and what happens to each type of data →

Game fees are set and collected by your organizer, not FC Pickup. For in-app card games, your card is authorized when you RSVP and only charged at kickoff; dropping before the cutoff releases the hold. The organizer is the merchant of record and payouts go to their bank, so refund questions for a specific game go to your organizer.

If your organizer allows +1s on a game, any player who's going can add a guest. No account or download needed. Guests take a real roster spot and never jump the waitlist. You're responsible for them: a guest no-show flags you, and on paid games their fee is added to your payment.

Use Block on a player's profile. It's one-way and private. They aren't notified. You stop seeing their game-chat messages and they can't send you rating requests. Rosters, records, and group membership are unaffected.